SellFlow is an AI-powered sales automation service operated by CIE Marketing ("we", "us", "our"), a digital marketing company based in Australia. SellFlow enables businesses to deploy AI sales agents across messaging channels including WhatsApp, Instagram, Facebook Messenger, Telegram, Email, SMS, and web chat.
By creating an account or making a purchase, you ("Customer", "you") agree to be bound by these Terms. If you are accepting on behalf of a company, you represent that you have authority to bind that company.
SellFlow is built on and powered by a third-party AI infrastructure platform. This technology provider independently operates the underlying platform, AI models, messaging channel integrations, payment processing, and data infrastructure that make SellFlow possible.
CIE Marketing acts as a reseller and support layer for this platform. We are responsible for your onboarding, support, billing, and overall service relationship. The underlying technology is operated independently and we do not control its core infrastructure.
SellFlow is for business use only. To subscribe you must:
You are responsible for all activity that occurs under your account. Notify us immediately at support@ciemarketing.com.au if you suspect any unauthorised access.
SellFlow is available on three monthly subscription plans:
Subscriptions are billed monthly in advance via Stripe. By subscribing, you authorise recurring charges to your payment method until you cancel. All prices are in USD and exclusive of any applicable taxes.
You may cancel your subscription at any time. Cancellation takes effect at the end of your current billing period. You will retain access to the service until that date.
If a payment fails, we will attempt to notify you. Continued failure to pay may result in suspension or termination of your account.
Your plan includes a monthly credit allowance. Credits are consumed each time the AI performs an action — such as sending a reply, qualifying a lead, booking an appointment, or executing a tool call (e.g. a web search or calendar integration).
Credits reset at the start of each billing cycle. Unused credits do not roll over to the following month. If you exhaust your credit balance before the cycle ends, AI responses will pause until the next renewal. You may upgrade your plan at any time to receive additional credits.
Credit quantities are approximate. Actual consumption may vary depending on conversation length, complexity, and the features used.
We stand behind SellFlow. If you are not getting results within your first 30 days, contact us at support@ciemarketing.com.au and we will review your situation and issue a refund where appropriate.
This guarantee is designed for customers who have genuinely deployed the service and have not seen any improvement in lead response or conversion. It is not intended to cover situations where the service was not set up, where credits were fully consumed in bad faith, or where the cancellation request is made without evidence of use.
Refund requests must be made within 30 days of your first subscription charge. Approved refunds will be processed to the original payment method within 5–10 business days.
You agree not to use SellFlow to:
Violation of this policy may result in immediate suspension or termination of your account without refund.
You retain all rights to your customer data — including your contacts, conversation history, AI training content, and business information. We process your data solely to provide the SellFlow service.
We do not sell your data or share it with third-party advertisers. Data is processed in accordance with our Privacy Policy.
Upon cancellation, you have 30 days to export your data. After that period, your data will be deleted from active systems in accordance with our retention schedule.
In the event that our technology provider discontinues their service:
CIE Marketing is not liable for any losses, damages, or costs arising from a service discontinuation caused by our technology provider. By subscribing to SellFlow, you acknowledge and accept this dependency risk.
We will make reasonable efforts to migrate to an alternative provider should our current provider become unavailable, but we make no guarantee that equivalent service can be maintained.
SellFlow is provided on an "as is" and "as available" basis. We make no warranties, express or implied, including but not limited to warranties of merchantability, fitness for a particular purpose, or uninterrupted service.
AI-generated content is not guaranteed to be accurate, complete, or appropriate for every situation. SellFlow does not provide legal, medical, financial, or other regulated professional advice. You are responsible for reviewing any AI output before acting on it in high-value or sensitive contexts.
Uptime and performance may be affected by factors outside our control including third-party platform availability, messaging channel restrictions, and internet infrastructure.
To the maximum extent permitted by Australian law, CIE Marketing's total liability to you for any claim arising out of or relating to these Terms or SellFlow shall not exceed the total fees paid by you in the 12 months preceding the event giving rise to the claim.
We are not liable for any indirect, incidental, special, consequential, or punitive damages, including loss of revenue, loss of data, loss of customers, or loss of business opportunity — even if we have been advised of the possibility of such damages.
Nothing in these Terms excludes liability for fraud, gross negligence, or any liability that cannot be excluded under the Australian Consumer Law.
You may cancel your subscription at any time through your account dashboard or by contacting us. Termination is effective at the end of your current billing period.
We may suspend or terminate your account immediately if you:
Upon termination, your access to the platform will end and your data will be retained for 30 days to allow export, after which it will be deleted.
These Terms are governed by the laws of the State of New South Wales, Australia. Any disputes arising under these Terms shall be resolved in the courts of New South Wales, unless otherwise agreed in writing.
For consumers, nothing in these Terms limits any rights you have under the Australian Consumer Law.
For questions about these Terms, billing, or your account:
CIE Marketing
We aim to respond to all enquiries within 2 business days.